At SecureX, we are committed to protecting your personal data and ensuring transparency in how we collect, use, store, and share your information. This Privacy Policy is compliant with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other relevant local and international privacy regulations including the GDPR where applicable.

1. Scope of this Policy

This policy applies to all users who visit our website, engage with our services, or otherwise share personal data with SecureX. Our services include web development, cybersecurity solutions, IT consultancy, and hosting support.

2. Personal Data We Collect

• Basic identification details: name, email address, phone number.
• Business information: company name, service requirements, and location.
• Usage data: IP address, browser type, time zone, and page interaction data via analytics.
• Communication data: when you contact us via forms, email, or live chat.

3. Why We Collect Your Data (PDPL Article 4)

• To respond to service inquiries and provide technical support.
• To perform our contractual obligations with you.
• To improve user experience and develop new features.
• To send updates, newsletters, or promotional offers with your consent.
• To comply with legal obligations under UAE and international laws.

4. Legal Grounds for Processing

Under UAE PDPL and international regulations, we rely on one or more of the following legal grounds:

• Consent: You have given clear consent for us to process your data.
• Contractual necessity: Processing is required to provide you with the services you requested.
• Legal obligation: We are legally bound to process your data under UAE law.
• Legitimate interest: For business development, IT security, and service quality improvement.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purpose for which it was collected or as required by UAE law. After this period, data is securely deleted or anonymized.

6. Your Rights Under UAE PDPL

As per the UAE Personal Data Protection Law, you have the right to:

• Access your personal data.
• Request correction or deletion of your data.
• Withdraw consent at any time (where processing is based on consent).
• Object to the processing or request restriction under certain conditions.
• Complain to the UAE Data Office if your data rights are violated.

You can exercise any of these rights by contacting us at: privacy@securex.com.

7. Data Transfer Outside the UAE

If your data is transferred outside the UAE, we ensure it is protected by adequate safeguards, such as:

• Binding contracts with data recipients in other countries.
• Transfers to countries approved by the UAE Data Office as having adequate protection.

8. Use of Cookies and Tracking

SecureX uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You may manage or disable cookies through your browser settings. More details can be found in our Cookie Policy.

9. Information Security

We implement strong technical and organizational security measures to protect your personal data, including data encryption, secure hosting, access controls, and staff confidentiality training.

10. Data Sharing and Third Parties

We do not sell or rent your personal data. We may share it with:

• Trusted vendors and partners under confidentiality agreements.
• Payment gateways or cloud hosting providers required to deliver services.
• Authorities when legally obligated under UAE law.

11. Children's Data

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children unless required for educational or youth IT programs with parental consent.

12. Changes to This Policy

SecureX may update this privacy policy from time to time in compliance with changes in UAE legislation or business operations. All changes will be published on this page with a "last updated" date.

13. Contact Us

For questions or to exercise your data rights, please contact:

SecureX Privacy Office
Email: thesecurex.dxb@gmail.com
Phone: +971502662318
Address: Al Ghubaibah